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FAQ
THINGS YOU NEED TO KNOW
At Hitch by Billie, we want to give our customers the best experience. We have compiled a list of our most frequently asked questions. Read about them below and contact us with any additional questions.
WHAT IS PERMANENT JEWELRY?
Permanent jewelry is a customized piece measured, cut to fit and then completed with a small weld to close the connection. It is your favorite jewelry piece without a clasp!
WHERE ARE YOU LOCATED?
We are a mobile business servicing the Oklahoma City metro and surrounding areas. You can find a full list of our upcoming pop-ups under the "book now" tab of our website. We are also available for private parties, events and pop-ups at the location of your choice! Contact us today for more information!
WHAT IF IT BREAKS?
No Problem! Hang on to the chain and contact us for a repair. The first repair is on us. Any additional repairs will be $10 plus tax. If the chain is beyond repair, a new one will have to be purchased.
**We do not cover loss or damaged pieces**
WHAT METALS DO YOU OFFER?
We are currently offering 14k gold, 14k gold filled and sterling silver. We offer a variety of styles, but if you have any special requests, please let us know!
ARE THEY TSA APPROVED?
Yes! Fine jewelry is not required to be removed through airport security.
CAN IT BE REMOVED?
Yes! The material is delicate and can be removed with wire cutters or scissors.
DO YOU OFFER REFUNDS?
All sales are final. Please keep this in mind when you are selecting your item or gift certificate.
ARE THERE ANY HEALTH RESTRICTIONS?
If you have any allergies to silver, gold or have a pacemaker, permanent jewelry is not recommended.
IS THERE A MINIMUM AGE REQUIREMENT?
Yes! We recommend all participants be 5 years or older and must be accompanied by a parent or guardian. The main requirement is that they are able to sit still long enough to complete the welding process.
HOW LONG DO THEY LAST?
This is dependent on your activity level and lifestyle! For most, it will only come off when you are ready to remove it yourself (weeks, months, years). It is fine jewelry, so while it is welded on, it is not invincible!
WHAT DO YOU REQUIRE TO HAVE A PRIVATE PARTY?
We're happy to bring the Hitch experience to you! Private parties require 7 guest purchasing jewelry or a $500 minimum total purchase. As a thank you for hosting, the hostess will also receive a gift from us. To book your party, send us an email with your location, date options and group size.
WHAT IF I HAVE TO HAVE A MEDICAL PROCEDURE?
No Problem! Cut the jewelry at the weld, the first repair is on us!
DO YOU OFFER CLASPS?
Yes! If you prefer your jewelry to have the option to be removed, we have a variety of clasps and magnets in stock.
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